Suggestion: Please make this information available by searching on Fidelity's website.
#Symantec vip access review install#
Finally, I used a search on Google and found pages on Fidelity that provided the information I needed, that showed I needed to install the app on my phone and then call Fidelity customer service. I couldn't find anything relevant by searching on "Symantec" and "VIP". I logged into my Fidelity accounts to look for information on updating VIP. Suggestion: Please consider allowing TOTP apps like Microsoft Authenticator.ī. Perhaps Fidelity views the flexibility of other apps like Microsoft Authenticator to be a security concern? For my 2FA accounts with other institutions I was able to do this, without needing assistance from those institutions. It also allows the user to configure a new device if the original configuration code is available (securely saved). Other authentication systems, like Microsoft Authenticator, allow the app to be configured on multiple devices, which may be a convenience for some users. The device owner also cannot change devices without assistance from Fidelity.
Each device automatically has a unique Credential ID which cannot be changed, so that an account owner cannot have more than one device to provide the account one-time code. The Symantec app is designed so that it can only be installed on a single device. I wanted to share with you my observations and concerns about using the app to secure my Fidelity accounts.Ī. I recently bought a new cell phone and needed to update my access to Fidelity with the Symantec VIP app.
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